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Privacy Policy

This Privacy Policy describes how Apex Care Solutions LLC (the “Website”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use our services or otherwise communicate with us regarding the Website. For purposes of this Privacy Policy, “you” and “your” means you as the user of the Website, whether you are a client, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will share the revised Privacy Policy on the Website and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
We collect your personal information from various sources, as listed below. The information that we collect and use varies depending on how you interact with us. We may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, execute any applicable terms of service, and to protect or defend our rights, and the rights of our users or others.

We collect the following personal information from you:

  • Contact details including your name, address, phone number, mailing address and email.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Age or date of birth.
  • Clients’ diagnosis(es).
  • List of medications.
  • Customer support information.

Some features of the Website may require you to provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Website (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“cookies”). Usage Data may include information about how you access and use our site and your account, including device information, browser type, information about your network connection, your IP address and other information regarding your interaction with the Website.

We may use this information to:

  • Send you requested information or service information.
  • Manage your account.
  • Communicate with you through email or text communication according to your request.
  • We use your personal information to provide you with the Services in order to perform our contract with you.
  • We use your personal information to offer customer support and improve our Services. This is in order to respond accordingly to your questions and concerns, to provide effective services to you, and to maintain our business relationship with you.
  • To maintain a record of communication.
  • To stay in compliance with applicable laws and regulations.
  • To investigate, prevent, or take action in case of any illegal activities, suspected fraudulent activity, any personal threats to physical safety.
  • To protect our rights, the rights of related third parties, or take appropriate legal action, such as to enforce our Terms of Use.

We may use your personal information to contact you through the contact information you provide through this website, including any email address, telephone number, cell phone number, text message number, or fax number. We may also share personal information within the company, and we may combine personal information that you provide us through this website with other information we have received from you, whether online or offline, or from other sources.

Cookies
We use cookies on our site to power and improve our site and our services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Website. We may also permit third parties and service providers to use cookies on our site to better match the services, products and advertising on our site and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies can have a negative impact on your experience when using the Website. Additionally, blocking cookies may not completely prevent how we share information with third parties.

SMS Communications and Consent
Apex Care Solutions LLC may collect phone numbers for the purpose of providing SMS communications, including customer care and service-related messages, where a user has explicitly opted in to receive such messages. SMS opt-in consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes under any circumstances.
Phone numbers collected for SMS communications are used solely to deliver messages requested by the user and to provide support related to our services. Users may opt out of SMS communications at any time by replying “STOP” to any message received.

Disclosures
Personal information may be disclosed to any person conducting an audit, legal, operational, or other services for us. We will try to limit the use of information which identifies the individual for these activities as much as possible.

We may also disclose your personal information:

  • Where it is required by law, for example to obey a subpoena or for any legal requirement
  • Where that disclosure is necessary to protect our rights, protect you or others from any threats or harm, to investigate fraudulent activity or any other activity that goes against the law, or in response to a request from the government
    To protect the security of the Website
  • Where Apex Care Solutions LLC is involved in a merger or acquisition of all or some of its assets. Communication will be sent via email and/or a notice posted on our Website in case of any change in ownership or uses of your personal information, including any options you may have regarding your personal information

To any other third party with your prior consent to disclose the information
We do not use or disclose sensitive personal information without your consent or for the purposes of deriving characteristics about you.

Third Party Websites and Links
Our site may provide links to other websites or online platforms whose privacy practices may be different from those of Apex Care Solutions LLC. In case you follow links to any of those sites, we advise you to always read their privacy policies and other terms and conditions. We cannot guarantee and will not be held responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our provision of such links does not equal any endorsement of their content or of their owners or operators.

Children’s Data
We do not knowingly collect personally identifiable information from or about children under the age of 16 without receiving parental consent. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information
Please be aware that no security measures are foolproof, and we cannot guarantee impenetrable security. Furthermore, any information you send to us may not be secure while in transit. We recommend that you ensure you always use secure channels to communicate sensitive or confidential information.
The length of retention of your personal information depends on different factors, such as whether we need the information to maintain your account, to provide services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights
Depending on your location, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to access: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of transfer: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of consent: Where we need consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing communication preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account.
    You may exercise any of these rights where indicated on our site or by contacting us using the contact details provided below.

Data Retention
We will retain your information for as long as your account is active or as long as we need to offer our services. We will retain and use your information as necessary to comply with our contractual and legal obligations and to resolve disputes if any.

Complaints
If you have a complaint about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

Questions, complaints, and contacts
If you have any questions about this Privacy Policy, our policies and practices concerning the Website, you can contact Apex Care Solutions LLC by telephone at (425) 818-0058, or ((425) 552-9345, by sending a message to Apex Care Solutions LLC at info@apex-caresolutions.com , or by U.S. mail at the address below:

8397 158th Ave NE ste 210, Redmond, WA 98052

For the purposes of applicable data protection laws, and if not stated otherwise, we are the data controller of your personal information.